Thank you for enrolling in our courses. We strive to provide an exceptional learning experience. However, we understand that circumstances may change, so we have outlined our refund policy below to ensure clarity and fairness.
1. Cancellation and Refund Eligibility
- Cancellation Before Course Start:
- If you wish to cancel your enrollment, please notify us at least 7 days before the course start date.
- Refund Amount: A full refund minus an administrative fee will be issued for cancellations made at least 7 days in advance.
- Cancellations Within 7 Days of Course Start:
- Cancellations made within 7 days of the course start date are not eligible for a refund.
- Non-Attendance:
- Failure to attend the course without prior notice will result in forfeiture of the entire course fee. No refunds will be issued for non-attendance.
2. Refund Process
- Requesting a Refund:
- To request a refund, please contact our support team by email or phone, providing your registration details and reason for cancellation.
- Processing Time:
- Refunds will be processed within 10-14 business days from the date of your refund request approval. We will notify you once your refund has been processed.
- Refund Method:
- Refunds will be issued via the original payment method. For payments made through credit card or online payment gateways, please allow additional time for the payment provider to reflect the refund in your account.
3. Course Rescheduling
- Rescheduling Requests:
- If you need to reschedule, please contact us at least 5 days prior to the course start date. Rescheduling may incur a nominal fee, and the new course date is subject to availability.
- Refunds for Rescheduled Courses:
- Once a course is rescheduled, it is not eligible for a refund. Rescheduling is allowed once per enrollment, and any subsequent rescheduling requests may be denied or incur additional fees.
4. Course Cancellation by Us
- In rare cases, we may need to cancel or reschedule a course due to unforeseen circumstances.
- Notification:
- If we must cancel or reschedule a course, we will notify you as soon as possible and provide options for alternative dates.
- Refunds for Canceled Courses:
- In the event of a course cancellation by us, you will be entitled to a full refund of the course fee or the option to transfer to a future course date.
5. Non-Refundable Items
- Course Materials:
- Fees for digital or printed course materials provided prior to course cancellation are non-refundable.
- Certification Fees:
- Any third-party certification or exam fees associated with the course are non-refundable once paid.
For any questions or further clarification, please reach out to our support team. We’re here to assist you and ensure a smooth process.